ARBORGREEN

Freight Policy

As our goodwill to you, and to remain as competitive as possible, Arborgreen often only charges freight at cost. Delivery is free to metro Sydney, Brisbane, Melbourne, Adelaide and Perth for all orders over $300 (+ GST) (FIS Metro areas as defined by our freight company), and excluding bulky items. If you, as the purchaser, are unsure of whether any items ordered class as bulky items, you’re welcome to contact our customer service department for a freight estimate. For goods delivered outside the metro area, Arborgreen will deliver direct to your door via selected courier companies and freight charges will apply. Goods shall be at the purchasers risk from date of delivery.

Returns Policy

If you are not 100% satisfied with your purchase, simply call us within 20 days from the date on the relevant invoice. We will arrange collection and if products are in original sale condition, replace your order or refund you in full. We will always be glad to pay freight where the error is ours. Understandably, special orders such as capital equipment, non-stocked or custom items can only be replaced if the error is ours, and a restocking fee may be applied anywhere between 15%-35% depending on the circumstances. Any returns for credit must be authorised by Arborgreen and a credit authorisation number obtained. Any goods purchased and dates over a year old will not be warrantable or credited unless approved by the management of Arborgreen.

Payment policy

Your invoice will arrive with your goods, unless otherwise advised. For full trade account holders; your payment is due strictly within 20 days from the end of month which goods are supplied. Payments received after 30 days will be recorded as part of our monitoring and in the classification of our customers. Arborgreen reserves the right to charge daily interest on overdue accounts at a rate of 5% per month. Any account which is OVERDUE by more than 21 days will result in the account being placed on STOP CREDIT until the account is paid.

For new and prepaid account customers; payment must be processed in full prior to release of goods. For all orders paid for by card, the complete order value will be processed in one single transaction, to save additional card fees associated with multiple transaction processes. There is a minimum purchase of just $50 (exclusive of GST). The price of goods covered by all invoices is ex-warehouse. Products purchased from Arborgreen remain the property of Arborgreen until the invoices in which the goods were bought are paid in full.

Retention of Title Clause

All goods invoiced and delivered remain the property of Arborgreen; until payment in full has been received by Arborgreen. Arborgreen may at any time without notice retake possession of goods. The buyer should not however, be entitled to return the goods without prior written agreement from Arborgreen.

GST & Pricing

Prices are guaranteed for six months from release of the Trade Pricelist excluding Buy to Demand and Custom made products. Advertised pricing in the Trade Pricelist excludes 10% GST.

Privacy Policy

On December 21st 2001 the federal government’s national privacy principles came into effect to protect individuals from having their personal information misused by organisations. The legislation covers the collection of information from consumers from December 21st onwards. If you would like more information on this legislation go to www.privacy.gov.au. The information that Arborgreen collects is generally of a business nature and does not usually contain personal information. Even so, the information that we do collect will not be sold, rented or traded to third parties. Arborgreen uses information gathered to keep customers up to date with new products, offers and prices that are available. These offers may be based on information you have provided and on your history with us as a customer. If at any time you would like to be excluded from Arborgreen mailings you can contact us on sales@arborgreen.com.au or send through a copy of the latest letter received and your request to be removed to Arborgreen Landscape Products, P O Box 3133, Singleton NSW 2330.

Privacy Policy Information Acknowledgement and Consent:

To: Arborgreen

Notice and acknowledgment that credit information may be given to a Credit Reporting Agency.

I/We understand that under the Privacy Act 1988 Section 18E(c) allows you to give a credit reporting agency certain personal information about me/us which I authorise you to do. The information, which may be given, is covered by Section 18E(1) of the Act.

Authority to Obtain Credit information:

I/We authorise you to obtain from a credit reporting agency:

• a credit report containing personal information about me/us for the purpose of assessing an application by me/us or my/our company/firm for commercial credit.

• other information relating to my/our commercial credit activities.

• credit report containing personal information about me/us for the purpose of the collection of overdue payments in respect of commercial credit which you have provided me/us or my/our company/firm.

Authority to Exchange information with other credit providers:

I/we authorise you to give to and obtain from

• If it is considered relevant to assessing my/our application for commercial credit, I/we agree to you obtaining from a credit reporting agency a credit report containing both personal and commercial credit information.

• Information about my/our personal or commercial credit arrangements which can include information about my/our credit worthiness, credit standing. Credit history or credit capacity that credit providers are allowed to give and receive from each other under the Privacy Act 1988 and information may be given and used for the purposes that may include the following:

• To assess an application by me/us for commercial credit.
• To assist me/us avoid defaulting on my/our credit obligations
• To notify other credit providers of a default by menus
• To assess my/our credit worthiness and
• To assess my/our position if I/we fall into arrears. 

By proceeding with your application you are confirming you have read, understood and accept our Terms and conditions and give the consent as required above.