Delivery Policy

Arborgreen has created a Free Freight policy for customers Australia wide. This is a simple and proven system that contributes to your exceptional purchasing experience.

Your goods will be delivered FREE of charge if you order falls under the following categories;

  • Delivery destination is within metro areas (as per TNT freight system)
  • No bulky items are in your order (ie long poles, or large heavy boxes/bales)
  • Goods order value is over $330.00 incl. GST

If your goods value is under $330 incl. GST, a default $16.50 incl. GST will be your freight and handling cost.

If your order is over $330 incl. GST, but includes bulky goods and/or is going to a non-metro delivery address, your freight and handling cost will be calculated personally by one of our customer support team members. Arborgreen typically only charges freight charges at cost.

After ordering online, you will receive an email confirmation from eWAY containing your order details (to the email address you provided at checkout stage).

We will normally confirm receipt of your order within a few minutes of ordering. We will normally send your goods via contract courier service (TNTFastwayToll Ipec or StarTrack) within 1-3 working days; however if goods are unavailable delivery will take a little longer.

Please note that we do not post to outside of Australia.

If you wish to query a delivery please contact us at sales@arborgreen.com.au.

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